Return & Refund Policy
We do not provide returns on Consignment boards and Used Boards. Boards are sold ‘as-is’.
Shipped Surfboard Refund/Return Policy
For Surfboards damaged during delivery - First, email us at firstname.lastname@example.org with date-stamped photos of the damaged BOX (this is very important), and then, photos of the damage on the board. This is so we can assess the damage, and we can execute 1 of 3 possible solutions:
Returnable within 7 days of delivery. (Excluding all consignment surfboards, Certain manufacturer warranty available on non consignment new board, contact store for the details)
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs.
Buyer receives a full refund in their original payment method less any shipping charges.
Any returns must be pre authorized by calling 949-310-6602. If a non authorized return shows up, we will refuse the package. Refunds will only be accepted if the item is deemed not as described. There will be a 20% restocking fee on any other returns that we agree to accept.