SHIPPING & RETURNS
Return & Refund Policy
Consignment Items
We do not offer returns on consignment boards or used boards. All boards are sold as-is and sales are final.
SURFBOARD SHIPPING PRICES
| 6'1" and Under | $92.00 |
| 6'2" to 7'6" | $155.00 |
| 7'7" to 8'6" | $195.00 |
| 8'7" to 9'6" | $275.00 |
| 9'7" to 9'8" (if larger than 9'8" call for quote) | $350.00 |
Shipped Surfboard Refund/Return Policy
For Surfboards Damaged During Delivery:
If your surfboard arrives damaged, please follow these steps:
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Email us at info@usedsurf.com with date-stamped photos of the damaged box (this is crucial), and photos of the damage on the board.
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We’ll assess the damage and offer one of the following solutions:
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Professional Repair: We will cover the cost of repairs.
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DIY Repair Kit: We’ll send you a kit to fix the board yourself.
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Shipping Claim: We may file a claim with the shipping company. If the claim is approved, we’ll refund the amount received from the claim. (Claims typically take 2-3 weeks.)
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New Items
Returnable within 7 days of delivery
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Exclusions: Consignment surfboards are non-returnable. Some new boards may have manufacturer warranties, so please contact us for details.
General Terms
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Items must be returned in original, unused condition, with all original packaging and no signs of use.
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The buyer is responsible for all return shipping costs.
Refunds
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Refunds will be issued to the original payment method, minus shipping charges.
Special Conditions (Returning Product by Mail)
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All returns must be pre-authorized. Please call 949-310-6602 or email info@usedsurf.com before returning any items.
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Unauthorized returns will be refused.
- Unless Usedsurf made an error, return shipping will be paid for by customer.